Computer Support Specialist - IT Support Specialist

Job description

Description Receives supervision and direction from the Director of Digital Infrastructure and Support Services. Responsible for managing the imaging and deployment of computer equipment for computer labs, clusters, and classrooms. This includes coordinating the summer installation schedule for computer labs, clusters, and classrooms between Information Technology and Campus and Community Events. Responsible for managing the imaging and deployment and maintenance of additional computer equipment in public areas, including the “shadow fleet” of student worker computers and other repurposed laptops and desktops. Manage campus printing with PaperCut and Mobility Print. Provide campus-wide printer support for PaperCut-based issues, work with Perry ProTech for hardware-related issues. Work with student cluster managers to monitor printer needs in student-facing locations, create print cards, report quota sales to Student Financial Services, and respond to refund requests. Provide technical support for faculty and staff, responding to tracking system requests that may require support via e-mail, phone, in-person, or by using remote access tools. Collaborate with the support team to maint...