Customer Service Representative (Hybrid)
NYCM Insurance · US
Hybrid Role: Two days/week in office, the remainder of the week from home. Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months...
Job description
Hybrid Role: Two days/week in office, the remainder of the week from home. Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months. The training is also hybrid. Permanent schedule begins upon completion of training program. Market Range 3 / 40 hours per week / $39,300 - $58,951 Accepting applications until 4/27/2026: Available schedules: 1. Tuesday through Saturday 9:00 AM - 5:30 PM 2. Sunday through Thursday 9:00 AM - 5:30 PM 3. Tuesday through Saturday 2:00 PM - 10:30 PM 4. Wednesday through Saturday 12:00 PM - 10:30 PM 5. Monday through Friday 9:30 AM - 6:00 PM *If your shift does not include working weekends, you will be placed on a weekend rotation. This will include a Saturday every 4-6 weeks for 4 hours. Benefits & Perks: The Customer Service Representative (CSR) is often the first point of contact with NYCM. This is our opportunity to create lasting impressions through courtesy and professionalism. The CSR provides each customer a positive experience while making personal connections, delivering accurate information and striving for first call resolution. The CSR embraces our company culture with enthusiasm while thriving in a fast paced call cent...