Director of Employee Benefits Operations

Job description

The Cross Family of Agencies welcomes you. We need your talent and expertise. Director of Operations, Employee Benefits: Position Summary: The Director of Operations will build, lead, and optimize the operational foundation of the Cross Insurance Employee Benefits Division. This role is responsible for developing scalable processes, streamlining workflows, strengthening carrier and vendor partnerships, and driving operational excellence across all facets of the employee benefits business. The ideal candidate is a hands-on leader who translates strategy into execution , improves efficiency, and enables growth while delivering an exceptional client and employee experience. Key Responsibilities: - Build and lead the operational strategy for the Employee Benefits Division, aligning people, processes, and technology with business goals. - Develop, implement, and refine standardized workflows that improve efficiency, accuracy, and scalability across new business, renewals, and ongoing service. - Streamline operational processes to reduce friction, enhance turnaround times, and ensure consistent service delivery. - Partner closely with sales, account management, and leadership to support...