Enterprise Service Desk Senior Technician

Job description

Job Title: Enterprise Service Desk Senior Technician Job Category: Service Contract Act: Time Type: Full time: Minimum Clearance Required to Start: Secret Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Local: - * * The Opportunity: CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. What You’ll Get to Do: We are looking for enthusiastic and driven individuals to join our team as an Enterprise Service Senior Desk Technician . Your focus is resolving complex technical issues that cannot be addressed by front-line support. Primary responsibility is to diagnose and resolve intricate problems through advanced troubleshooting techniques, often utilizing remote access tools. Collaborating closely with other teams when necessary to ensure comprehensive issue resolution. Ultimately your role is to provide expert-level support that ensures minimal downtime and maximum customer satisfaction. With our oper...