Senior IT Support Specialist- Green Brick Partners

Job description

Overview The Senior IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be H onest, O bjective, M ature and E fficient in how he or she approaches their role at Green Brick Partners. To provide the IT support and resources needed to enable our customers to succeed Responsibilities: - Take ownership of customer issues reported and see problems through to resolution - Excellent people skills: friendly, empathetic, outgoing, respectful, patient. - Excellent written and oral communications skills - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment - Assist in planning and undertaking scheduled maintenance upgrades - Set up accounts for customers - Talk to clients and computer users to determine the nature of any problems they encounter - I...