Commitment Desk Analyst

Job description

POSITION TITLE: Commitment Desk Position Summary: As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is answering the incoming customer phone lines and solving customer’s loan problems. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: Qualifications: To perform this job successfully, an individual must have the following education and experience: - Assists customers with registering and locking individual mandatory and best effort flow commitments - Mandatory Bulk Trading/ AOT assignments - Develops a full understanding of the corr...