Ice Rink Client Service Manager

Job description

Job Title: Ice Rink Client Service Manager Operations Management: - Oversee all daily rink operations to maintain a safe, clean, and welcoming environment for guests and staff. - Manage opening and closing procedures, operational readiness, and facility presentation standards. - Coordinate public skating sessions, private events, group bookings, and special onsite events. - Ensure full compliance with company policies, operating procedures, and safety standards. - Respond promptly and professionally to operational issues, equipment concerns, emergencies, and guest escalations. Team Leadership & Staffing: - Lead, coach, and support a workforce of approximately 100 employees across multiple roles. - Conduct hiring, onboarding, training, cross-training, and performance evaluations. - Foster an inclusive, team-oriented culture focused on hospitality, accountability, and consistent guest service. - Monitor attendance, productivity, policy adherence, and overall team effectiveness. - Deliver ongoing coaching, corrective action, and recognition to maintain high engagement and performance. Scheduling & Payroll Administration: - Develop, manage, and optimize weekly staffing schedules aligne...