Continuous Improvement/ Automation Specialist

Job description

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. Superbet is looking for a professional passionate about continuous improvement to boost the efficiency of our customer support operations. This role combines process optimization with hands-on improvements inside our support tools. You will be responsible for mapping opportunities and leading initiatives that make our workflows faster, more scalable, and more customer-friendly—including configuring and creating basic automations within platforms such as Zendesk and other workflow tools. This is not a developer position, but you should feel comfortable making practical changes inside support systems (e.g., setting up rules, triggers, or simple integrations) and collaborating with our automation and technology teams for larger projects. What you'll be doing: - Map and review customer support processes to find areas for improvement and opportunities for automation or s...