Part-Time Call Center Representative I

Job description

Job DetailsJob Location: Administration Building - Longview, TX 75605Responsible for handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates. Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the Customer Service Center. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Assumes responsibility for the effective and professional completion of Customer Service Center Representative functions. Receives member telephone questions and complaints in a professional manner. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Manager. Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests. Provides general information to members on Credit Union policies, procedures, and programs. Provides basic information to members on accounts, payments, interest rates, blue book estimates, loan options, and savings programs. Performs basic maintenance functions and...