Technical Service Delivery Manager

Job description

Company Description Mirantis is an open cloud company that helps organizations achieve digital self determination by giving them complete control over their strategic infrastructure. The company combines intelligent automation and cloud-native expertise for managing and operating virtual machines, containers, Kubernetes , and cloud environments. We empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open source technologies for their unique needs. https://www.mirantis.com/ Job Description: The Service Delivery Manager (SDM) is a deeply technical, customer-facing leader responsible for ensuring world-class support delivery, operational alignment, and proactive technical guidance across Mirantis’ enterprise customer base. This hybrid role combines the technical depth of a Level 2 Support Engineer, the relationship skills of a Customer Success Manager or Account Executive, and the ownership mindset of a Technical Lead responsible for the customer’s full Mirantis platform stack. The SDM serves as the primary operational and technical owner for assigned accounts—leading escalations,...