Senior Client Service Representative

Job description

Senior Client Services Representative Location: Insight Veterinary Wellness Centre, Northern California Employment Type: Full-time Schedule: 5 days per week (flexibility required, including some weekends and evenings to support a 24/7 hospital) About VetnCare: VetnCare is a growing community of veterinary hospitals across Northern California, built on a simple idea: next-level care, next door. We partner with strong local practices and support them with shared infrastructure, operational support, and clinical collaboration—while preserving the heart of each hospital and the relationships that make them special. At Insight Veterinary Wellness Centre, we operate a busy 24/7 emergency and general practice hospital, providing care to pets and support to families at all hours. Our Client Services team plays a critical role in ensuring every client interaction is calm, professional, and compassionate—especially during stressful or urgent situations. Role Summary: The Senior Client Services Representative is a hands-on leader responsible for overseeing the front desk and Client Services team in a fast-paced, 24/7 hospital environment. This role requires someone who is both a high-function...