Customer Success Manager (Enterprise)
Heidi Health · New York City, New York, US
Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care. We exist...
Job description
Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. The role: We're hiring an Enterprise Customer Success Manager to own the full lifecycle of our most complex and valuable customers, from pilot through to long-term partnership. Based in Sydney, Melbourne...