Client Service Supervisor (Mon - Thurs | 7 AM - 5:30 PM)

Job description

Essential Job Functions: - Supervises the work of a team of client service specialists - Directs workflow and monitors workload to ensure client inquiries are addressed promptly - Trains new client service staff in support policies and procedures - Creates and distributes documented resolutions for common client service issues - Provides direct support to assigned accounts and escalated issues - Other duties as assigned Other Skills & Abilities: - Client Service skills - Quality Focus - Problem Solving - Freight Forwarding Knowledge - Documentation skills - Listening - Resolving Conflict - Ability to Multi-task Physical Requirements: - Job may require extended sitting or standing, use of standard office equipment. Education & Experience: - High school diploma or GED required - Minimum seven years industry experience required - Minimum five years supervisory experience required CERTIFICATIONS AND LICENSES: - Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE?: At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Come join the leader in logistics and take your career in the right direction. Dis...