Team Lead, Configuration Testing (RPA/Automation)

Job description

Job Summary: The Team Lead, Configuration Testing is responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing. Essential Functions: - Responsible for day-to-day activities surrounding the knowledge and insight around testing of medical benefits, provider reimbursement, letters, claims workflow and clinical editing - Guide and direct successful completion of daily tasks. Responsible for onboarding, training and development of staff - Prioritize all work, requests and activities. Escalate any area of significant resource contention along with recommendation for resolution - Track issues and status to ensure proper follow-up, coordination with business area and provide solutions - Update project that configuration is involved with and coordinate any needed changes with manager - Provide management with ticket dashboards. Identify root cause of issues and appropriate pro-active resolution to reduce tickets in the future - Ensure ticket controls, communication and approvals are followed prior to system implementation - Maintain and support fee schedules and method...