Desktop Support Specialist

Job description

Description The NeuroMedical Center Clinic in Baton Rouge, Louisiana seeks a qualified individual to serve as an Desktop Support Specialist . This is a full-time position. This individual is responsible for will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. Job Duties of the Desktop Support Specialist include, but are not limited to: - Identifies, investigates, and resolves users’ problems with computer software and hardware. - Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. - Consults with users to determine steps and procedures taken to identify and resolve the problem. - Applies knowledge of computer software, hardware, and procedures to solve problems. - Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. - Collaborates with other staff to research and resolve problems. - Collaborates with programmers to explain errors and/or recommend modifications in programs. - A...