Associate Director, Client Experience

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: In order to support our ambitious growth goals, this position will be responsible for leading, developing, and driving key components of our Experience strategy for Health and Risk Solutions. This includes leveraging our external and internal listening capabilities as well as a variety of client experience tools to identify gaps and opportunities to successfully develop or improve the experiences our Clients, partners and members have when working with Sun Life. The Associate Director of Experience Development & Execution will act a...