Technical Support Engineer

Job description

We are looking for an experienced and competent Technical Support Engineer to join our growing team with the Response Coordination Centre (RCC) at Dematic Software. As a Technical Support Engineer, you will be working within the RCC team and be responsible for providing essential day-to-day support to customers. The role will involve providing engineering support, managing incidents through to resolution and acting upon and monitoring generated alerts. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Tasks and Qualifications: MAIN JOB OBJECTIVES - Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses - Initiate investigations into relevant incidents - Communicate with the customer to understand the underlying issue(s) and provide timely feedback - Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. - Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives REQUIRED SKILLS: - An exc...