Solutions Engineer

Job description

I'm Phil, Head of Sales at Plain, and the hiring manager for this role. You'd be joining as a partner to the sales team while working closely with our Engineering team to become the technical driver of our most important deals. Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We're a small, tight-knit crew with offices in SF and London. This role is hybrid – 3 days a week in our SF office. We tend to start our days earlier (think 7:30/8 AM PT) so we get real-time overlap with our colleagues in Europe. Why this role is special: We are at a genuinely interesting inflection point. Companies are rethinking what support infrastructure should look like in an AI-native world, and we're building the answer. Our customers are some of the most technically sophisticated teams out there, and that makes the work interesting. Y...