Service Delivery and Enablement Manager

Job description

Why Tosca? At Tosca, we’re redefining supply chains by delivering innovative solutions that drive sustainability, efficiency, and performance. As a leader in reusable packaging, we thrive on collaboration, transparency, and doing the right thing. Here, your work will matter. You’ll lead change, drive impact, and shape the future of how products move through global supply chains. Join a team where your voice is heard, your ideas have power, and your career can grow. What You'll Do: The Service Delivery and Enablement Manager leads customer pilot programs, aligning cross-functional teams to deliver strong outcomes and ensure a seamless transition to long-term customer success. Reporting to the Director of Process Optimization, this role drives structured onboarding, clear governance, and measurable results, while partnering with Sales and Finance to support account discipline and key milestones. Key Responsibilities: Lead end-to-end execution of customer pilot programs, ensuring alignment to scope, timelines, and business objectives Coordinate cross-functional teams (Customer Success, Operations, Finance, Transportation, Sustainability) to deliver seamless pilots and transitions Esta...