Staff Security Engineer

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Staff Security Engineer (P8) to join our Threat Prevention Engineering (TPE) team, part of Zendesk’s Cyber Defense Fusion Center (CDFC). In this role you’ll own and drive large-scale security engineering initiatives that blend modern detection, automation, and AI-assisted workflows to reduce risk and improve our ability to detect, investigate, and respond to threats across Zendesk’s cloud and platform environments. Problems you’ll solve: AI Capability Gap: AI is already woven into how our team works. This role brings the focused technical leadership needed to push that further, owning the roadmap, driving intentional adoption, and turning emerging AI patterns into mature, production-grade security capabilities. Engineering Capacity & Delivery Velocity: There's more high-priority work than the team can currently absorb. You'll close that gap directly t...