Remote Assist Technician

Job description

Location: Home-Based Contract: Full-Time Shift Pattern: 24/7/365 rotating shifts with generous gaps between shifts. Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! About the Role: We are seeking an experienced and motivated Remote Assist Technician to join our growing support team. In this home-based position, you will provide high‑quality remote assistance to end users of a diverse range of fire and security technologies, including: Intruder alarm systems Video surveillance (CCTV) Access control solutions Fire detection and alarm systems Secure communications platforms This role is essential in ensuring our customers receive prompt, professional, and effective technical support at all times. What you’ll do: · Diagnose and resolve system issues in real time...