Clinical Specialist - SL

Job description

Summary: The Clinical Specialist is primarily responsible for helping ensure a great patient experience by preparing the patient for their examination, completing pre-exam diagnostics test, and explaining each step of the process. Act as a liaison between our patients and Optometrists and participate in the initial steps of a patient journey. Telemedicine locations: Act as a liaison between our patients and remote Telehealth Optometrists to provide a positive patient experience safely and efficiently in accordance with standard telehealth operating procedures. Essential Responsibilities: 1. Assist the doctor with patient care and eye examinations. 2. Clearly explain the preliminary testing process to patients, administer each test, and accurately document the results in EMR. 3. After exam, transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate,. 4. Schedule appointments and manage exam books according to Company guidelines, call appointments in accordance with company policy to confirm time. Contact no shows and cancellations, Complete nightly patient readiness tasks 5. Have a basic understanding of MVC plans and be able to...