IT Support Technician

Job description

Our Vision: Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves. Our Mission: Our objective is to be the world's best sportswear supplier for retailers, companies, and teams. We are seeking a dedicated, experienced, and energetic IT professional to join our growing Information Technology team with NewWave Group. This role is critical in delivering high-quality technical support and ensuring business needs are met through strong technical expertise, excellent communication skills, a customer-focused mindset, and a patient, approachable demeanor. This position is primarily onsite, with eligibility for a hybrid schedule of one (1) remote workday per week after a successful 90-day review , based on business and support needs. Standard schedule is Monday through Friday, day shift. Job Summary: Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada. The role supports server, endpoint, cloud, network, and application environments to ensure opt...