Field Specialist, Field Services Support CIP

Job description

Field Services Support Specialist II CIP POSITION PROFILE This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical: - Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services. - Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide. - Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services. - Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the sam...