Account Director I

Job description

Summary/Objective The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development. Essential Functions/ Responsibilities: - Collaborate with the Paymentus Client Operations Leadership Team, to work closely with an assigned portfolio of high revenue clients. Number of clients and revenue size of portfolio may vary based upon region/territory, and business need ranging between 6 and 15 clients in total. Most clients will generate $750k or greater in annual revenue to Paymentus and will be national or global brands across multiple business verticals or industries. - Develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as, Paymentus - Engage clients via telephone, through face-to-face client meetings, virtual...