Director of Services - Housekeeping

Job description

Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping and Guest Care departments. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, is trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance. RESPONSIBILITIES: Manage departments within budget. Accurately forecast expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed. Manage people according to Concord values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a p...