E-commerce Head of Product & Experience

Job description

You will build and lead the Product & Experience team, combining Product Managers and UX Designers, working closely with Webshop team and Business Technology (IT). Together, you ensure the e-commerce platform delivers seamless, customer-centric experiences that drive conversion, revenue, and loyalty. Your Role: As Head of Product & Experience, you define the product vision, strategy, and priorities across digital platforms. Using our Digital North Star and customer insights, you focus the organization on the right problems and turn them into impactful product and experience initiatives. You lead and empower the Product & Experience team, setting standards for discovery, experimentation, and experience quality. While Product Owners manage delivery, you work through your team to safeguard vision, ensure quality, and maximize business impact. A key part of your role is building this new team, establishing ways of working, clarifying roles, and embedding a customer-centric, product-led mindset. You also influence and convince senior stakeholders (incl. the Board) on strategy, investment priorities, and the digital roadmap. What You’ll Do: - Define and own the digital product vision and...