Contact Center Planning Analyst
Wells Fargo · US
Wells Fargo is seeking a Contact Center Planning Analyst as part of Consumer Banking & Lending (CBL). Learn more about the career areas and lines of business...
Job description
About this role: Wells Fargo is seeking a Contact Center Planning Analyst as part of Consumer Banking & Lending (CBL). Learn more about the career areas and lines of business at wellsfargojobs.com. Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career.” Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: - Determine staffing targets, call volume trends and forecast changes based on capacity model - Facilitate project work and schedule change adjustments - Administer off phone time and training schedules - Identify and recommend opportunities...