Security Support Specialist

Job description

Job Summary With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services Essential Functions: - Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts - Acts as agent to support and encourage self-service model of patient registration - Documents information on incident reports and other required documents in a thorough, factual and timely manner - Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance - Provides access control for secured areas - Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team - Manages verbal / physical conflicts using v...