Customer Service Manager

Job description

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description: Position Purpose: Manages activities associated with incoming Call Center operations and the billing and collections functions, including developing and implementing policies and procedures on systems and the flow of information. The manager is responsible for continually striving to improve the interdepartmental relationships with other areas, exercises sound judgment when interpreting policies and procedures to determine fiscally and legally sound decisions...