Client Access Representative

Job description

Description JOB SUMMARY: This position serves as a dual-function role responsible for both front desk reception operations and intake coordination for incoming Rimrock Outpatient, Inpatient, and Residential SUD clients. Acts as a primary point of contact for patients, families, visitors, and community partners by answering phones, greeting walk-ins, coordinating referrals, and facilitating intake and enrollment processes. Completes required intake documentation, assists with scheduling and financial clearance, and ensures accurate data entry and record maintenance within the Electronic Health Record (EHR). This role maintains a welcoming, organized, and secure lobby environment while supporting clinical and administrative teams through communication, coordination, and clerical support. Ensures adherence to Rimrock policies and procedures, CARF standards, state statutes, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and actively promotes Rimrock’s mission, values, and commitment to quality care and customer service. ESSENTIAL FUNCTIONS: - Serve as the primary point of contact for patients, families, visitors, and community members;...