Guest Service Agent

Job description

Description We are seeking a friendly and courteous Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for greeting, registering, and servicing guests in a professional and sustainable manner according to hotel/brand and sustainability standards. Responsibilities: If you are a friendly and service-oriented individual who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity. - Greet guests with a warm and friendly welcome and provide them with information about hotel amenities and services - Register guests by obtaining necessary information and verifying their payment method - Provide guests with room keys and directions to their rooms - Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner - Maintain a clean and organized front desk area - Follow sustainability standards and procedures to minimize the hotel's impact on the environment - Collaborate with other hotel departments to ensure guest satisfaction Requirements: Stepstone Hospitality and the Hilton Garden Inn Arlington Courthouse Plaza are an Equal Opportunity E...