Manager, Consumer Experience Strategy, YouTube GTM Operations

Job description

Minimum qualifications: - Bachelor's degree in a business or quantitative discipline (e.g., Business Administration, Statistics, Economics, Mathematics, Physics) or equivalent practical experience. - 6 years of experience in professional services (consulting, investment banking) or a corporate strategy role. - 4 years of experience working with executive stakeholders. - Experience experimenting with AI/ML tools (e.g., LLMs, prompt engineering, or workflow automation) to solve operational problems. - Experience in consumer support operations in a Business-to-Business or Business-to-Consumer company. Preferred qualifications: Exceptional business judgment and excellent financial modeling, spreadsheet software, and presentation software skills. - Advanced degree in a related field (e.g., MBA). - Experience driving digital or AI transformations, navigating from ambiguous problem-spaces to scaled operational delivery. - Experience in consumer support operations in a Business-to-Consumer (B2C) company or consulting firm. - Experience in consumer internet and media industries. - Familiarity with support operations metrics, such as containment rate, cost per contact, or customer satisfacti...