Administrative Assistant – Receptionist

Job description

Description SUMMARY: This full-time, on-site position is focused on Reception and front desk responsibilities. This position may handle other administrative tasks from time to time including mailing handling, scanning, copying and filing. However, the main focus is Reception. Prior reception experience in a high call volume environment is preferred. In this position you will need to possess the willingness to work well in a team environment as well as the ability to work independently at times. No legal experience necessary. RESPONSIBILITIES: - Answering incoming calls on a multi-line phone system. - Working in Zoom, Microsoft Teams and Outlook to route calls and voicemails to the appropriate person or department. - Retrieving and responding to a variety of clients and internal firm requests via phone, email and workflow steps. - Learning basic legal documents and terminology. - Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence. - Providing exceptional customer service to clients at every level of interaction. - Providing support to attorneys in a high volume, time sensitive atmosphere. - Maintaining strict confidentiality of client and bo...