Bilingual New Patient Coordinator (Remote)

Job description

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band ® , we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell ® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell ® is a proven, non-invasive treatment option for families. We are currently looking for a full-time Bilingual New Patient Coordinator (Remote) to join our rapidly growing team! This role will be supporting our sales and intake team by handling inbound faxed referrals (warm leads) and website contact forms for a pre-determined region of clinics. The expectations will be around converting these leads to scheduled consults. This is not a queue-based role. Requirements: - Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt - Answer questions about the treatment in easy-to-understand ways - Help parents understand what makes Cranial Technologies...