Member Services Associate- Chestnut Hill

Job description

Job Title: Member Services Associate Location: Onsite, Chestnut Hill Mall Employment Type: Full Time, Non-Exempt (Weekend Availability Required) Compensation: $24- $26/hr. + Full Benefit package day one This is a non-commissioned, hourly role focused on customer experience. As a Sales Associate at Flexcar’s Chestnut Hill Mall storefront, you’ll be the first point of contact for in-person customers. This is a fast-paced, hands-on role ideal for professionals with retail or sales floor experience who enjoy being on their feet , engaging with customers , and delivering great service . You’ll support vehicle pickups and returns , answer questions , and introduce visitors to the Flexcar brand while ensuring every visit feels smooth and welcoming. Key Responsibilities: - Serve as a Flexcar product expert for visitors, c onfidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members. - Actively welcome and educate walk-in visitors about Flexcar’s product offerings and value proposition. - Identify opportunities for enhancing customer service and contribute to initiatives that elevate our operations. Ownership mentality for the...