Desktop Support Engineer

Job description

12 month initial fixed term contract The role: Handle Incidents and Service Requests and near desk support; Provide services to End Users that include the following: End User Devices including workstations, desktop PCs, laptop, PCs, tablet PCs (Windows and MAC) Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software; Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); Locally-attached devices (e.g. personal printers, projectors); Daily health checks to End User Devices and Network attached devices as required Meeting room AV and Network support Provide effective Deskside Support Services in accordance with the appropriate Performance Standards Responsible for Asset audits and asset inventory. About you: You will have a minimum 1-3 years’ experience in Desktop support. Experience in: Business level English language skills Good knowledge of ticketing and monitoring tools e.g. Service Now VIP level support experience: Windows 7-10, Microsoft Active Di...