International Trainee - Front-Office

Job description

POSITION SUMMARY: Why work with us?: If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity! Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too! We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy. The Job: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; Process all payment types such as room charges, cash, checks, debit, or credit; Process all check-outs including resolving any late and disputed charges; Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in; Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed; Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check...