Rental Manager
ADMAR Construction Equipment and Supplies · Erie, Pennsylvania, US
Description Primary Purpose: Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide ou...
Job description
Description Primary Purpose: Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume, Skills: Experience/Education: - Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary - Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for - Monitor, understand and report rate exceptions. - Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher - Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources - Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up - Coordinate rental repair priorities with Service Manager for emergency rentals - Monitor delivery vehicles for legal and safety requirements - Control costs of re-rentals and 3rd party hauling - Training new Rental...