Information Technology Intern (ITSM)

Job description

Milacron is looking for an Information Technology Intern to join our team in Batavia, OH for the summer semester. The Information Technology Intern (ITSM Support Analyst) will support the IT team with a focused hardware refresh initiative involving the replacement of expiring end of lease laptops. This role provides hands-on experience with Windows IT support, device lifecycle management, and end-user support in a corporate environment. The intern will assist with device preparation, logistics, user coordination, and on-site support while gaining exposure to IT service management processes and day-to-day IT operations. Work You’ll Do: ◦ Asset tagging ◦ Power-on and basic hardware verification ◦ Confirming standard image or required configuration is present ◦ Collect returned HP laptops ◦ Distribute new Dell laptops ◦ Confirm users receive required accessories (dock, power adapter, etc.) - Assist with the swap-out of a subset of expiring end-of-lease laptops from HP to new Dell leased systems - Support device lease swap logistics, including tracking and coordination - Prepare new Dell laptops for deployment, including: - Coordinate and schedule laptop swap appointments with end user...