National Aftersales & Loyalty Training Manager

Job description

Maintains responsibility for the strategy development, deployment, and optimization of Fixed Operations Non-Technical Training Programs, Certification Program, and Rewards Programs (Pinnacle, Summit) for Subaru of America (SOA) retailer employees. Strategy will be developed into a cohesive curriculum to inform, educate, evaluate, and motivate to elevate knowledge, enhance the customer experience, and increase parts & accessory sales. Major Responsibilities: - Plans, develops, and implements strategies and programs for non-technical training, rewards, and retailer improvement areas in Fixed Operations. - Identifies non-technical training curriculum needs and prioritizes development activities. Develops new training courses, both eLearning and instructor-led, and ensures that all training materials are current and updated. Evaluates performance areas and implements courses to address performance improvement. - Develops and manages certification process for retailer Parts and non-technical Service personnel. - Develops and manages Fixed Operations Reward Programs, including Service Advisor and Tech Pinnacle and Fixed Operations Summit Programs. - Manages the coordination of Fixed Oper...