Admin Support Associate

Job description

Advance Your Career at Planstin Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we’re looking for talented individuals eager to progress in their careers. About the role: The Admin Support Associate is a critical support role within the Planstin Individual team, focused on delivering a seamless experience for members and affiliates. This position ensures accurate enrollment processing, timely communication, and efficient issue resolution. The ideal candidate is highly organized, responsive, and detail-oriented, with a strong ability to manage multiple tasks while maintaining excellent customer service standards. What you'll do: - Confirm new member enrollments and distribute portal access links, welcome emails, and secure affiliate enrollment confirmations. - Handle incoming calls by verifying member details, identifying issues, documenting interactions in real time within the CRM, and routing inquiries appropriately. - Review CRM notes to determine proper routing of membe...