Key Account Manager

Job description

Overview The Key Account Manager will be responsible for driving strategic expansion within assigned decentralized large brokerage customers. This role is an overlay position that works alongside the Account Executive to increase wallet share, expand into new divisions and locations, and strengthen executive-level relationships. The individual will not manage day-to-day freight operations but will focus on multi-location growth, corporate alignment, brand expansion, and long-term customer retention across approximately 10 - 15 assigned companies. Responsibilities: - Identify expansion opportunities across divisions, plants, and business units within assigned accounts. - Develop relationships with multiple decision-makers beyond the primary operational contact. - Increase overall wallet share and service penetration within each assigned company. - Present full PLS capabilities (“PLS Casino”) including all modes and value-added services. - Support onboarding of new locations and divisions. - Conduct in-person customer meetings on a cadence aligned with account opportunity. - Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints. - Act as escalation point for both the...