Rooms Manager

Job description

Job Summary We are looking for a hands-on Rooms Manager to lead our day-to-day property functions, specifically overseeing the Front Desk and Housekeeping departments. In this role, you will be the primary bridge between front-of-house service and back-of-house cleanliness, ensuring seamless guest experiences and high operational standards. Key Responsibilities: Front Desk: - Team Leadership : Manage staffing, scheduling, training, and performance for the Front Desk team. - Operations Management: Oversee check-in/out, room assignments, billing accuracy, and cash/credit procedures; maintain PMS accuracy (profiles, notes, rate codes, packages) and daily reports. - Revenue Growth : Monitor booking trends and occupancy data to assist in maximizing room revenue and upselling programs. Guest Service/Experience: - Service Excellence : Champion service standards from arrival to departure; greet VIPs and ensure timely fulfillment of special requests, amenities, and room moves. - Guest Satisfaction: Act as the first point of contact for escalated guest issues, ensuring 100% satisfaction through effective service recovery; monitor guest feedback (reviews, surveys, guest logs) and implement im...