Customer Relationship Officer

Job description

About the Role: The Customer Relationship Officer is responsible for managing and resolving customer complaints, ensuring timely and satisfactory resolution, and maintaining positive customer relationships. This role involves effectively addressing customer concerns, coordinating with relevant departments, documenting complaints, and identifying opportunities for process improvements to enhance overall customer satisfaction. - Part-time position (4 days a week) - Contract until 29 May 2026 - Office based in Chatswood, Penrith or West Ryde with occasional travel between Link Wentworth offices in metro Sydney Key areas of responsibility include: - Support Link Wentworth in meeting our service delivery goals by providing efficient customer service and responding in a timely manner to our clients, external and internal stakeholders. - Feedback triaging & early-stage investigation and data collection, and commentary before handing to relevant stakeholders - Identify and report on service improvement opportunities highlighted by analysing feedback. The ideal candidate will have: - Demonstrated ability to provide high level administrative support to a wide range of stakeholders, with at l...