Lab Support Technician L2

Job description

As a Level 2 Lab Support Technician, your role involves providing support for client technology and services onsite at the customer location, focusing on general support for Windows desktops, server systems, and Linux devices in a lab environment. This is an internal end-user employee-facing position where your ability to maintain and develop relationships with internal users and executive staff is crucial. How You Will Make An Impact: - Plan, design, implement, and support hardware and software installation projects - Analyze, test, and debug compute device systems - Customize systems for specific functional areas or unique user needs - Laptop/Desktop/Server Break-Fix, Remote Desktop/Server Support - Support OS, a variety of applications, security agents/services, and hardware issues for users (Windows and Linux) - Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes - Provide user training and education - Re-imaging - New HW delivery and setup, including lifting of boxes and compute HW in addition to installation under desks - Printer installation and troubleshooting - Problem diagnosis and resolution - Ensure...