Residential Account Manager

Job description

Responsive recruiter SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero! Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Commission: $55,000-$60,000 base plus commission ! Key Responsibilities: - Convert residential leads into signed contracts - Serve as the main point of contact for customers, adjusters, and internal teams - Deliver and explain estimates, follow up with customers, and close sales - Provide regular project updates and ensure top-tier customer experience - Support invoicing, collections, and documentation as needed - Collaborate daily with Operations, Estimating, and Intake teams What We’re Looking For: - Strong communication, presentation, and organizational skills - Ability to balance custome...