Customer Operations Director

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft Global Knowledge is seeking an experienced Customer Operations Director to be responsible for overseeing the end-to-end customer support journey for global teams. In this role, you will have the opportunity to manage teams that support both internal and external customers directly, covering transactional demand and contact centre demand. The successful candidate will utilize Customer Relationship Management Systems (CRMS) and various inbound communication channels such as Email, Webforms, Phone calls, and internal Tickets to ensure seamless service delivery across North America, Europe, the Middle East, and India. Key Responsibilities: - Oversee the end-to-end customer support journey for global teams, ensuring seamless service delivery across North America, Europe, the Middle East, and India. - Manage teams that support both internal and...