Customer Services BPO Lead (f/m/d)

Job description

Gross annual salary starting from € 122.700* *willingness to overpay with appropriate qualifications - PLACE OF WORK - Siezenheimer Straße 29a, 5020 Salzburg - AREA OF EMPLOYMENT - Finance - EMPLOYMENT TYPE - Full-time - SALARY As soon As possible: How you'll make your mark: Your main tasks in this role are: - W ork within the Global Business Services (GBS) team to facilitate the further development of the GBS organisation and drive significant value creation for Aldi globally - Lead a team to develop and execute the global end-to-end shared service strategy for Customer Services and Customer Interaction - Drive the consolidation of Customer Services outsourcing to a single global supplier and steer the operations on a global basis - Perform ideation workshops and conduct feasibility studies to identify further Customer Interaction processes and services that could be managed via a shared service centre - Design the target operating model and location strategy to optimise the delivery of shared service solutions globally - Align the strategy with stakeholders across the business at all levels and drive decisions that will generate a positive ROI for the company - Participate in a p...