Operations & Systems Engineer

Job description

The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. This essential role ensures the performance, availability, and reliability of mission-critical systems by driving proactive system monitoring, timely issue resolution, and continuous improvement initiatives. The Operations & Systems Engineer is integral to maintaining operational excellence across HIX’s infrastructure. The ideal candidate will possess strong technical capabilities, a collaborative spirit, and a strategic, solutions-oriented approach to systems engineering and support. Key Responsibilities: - Proactively monitor system availability, capacity, and performance using Dynatrace and complementary tools. - Investigate and analyze performance issues; assess severity and ensure appropriate escalation and resolution. - Configure and manage Dynatrace dashboards , custom alerts, and performance tracking metrics (e.g., response time, throughput, error rates). - Identify performance degradation early through alerting mechanisms and support rapid remediation. - Collaborate cross-functio...